Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days of reception of your request.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cassiope@soloncassiope.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cassiope@soloncassiope.com and send your item to:
Salon Cassiope
1001 Jean Talon East
Montreal, Quebec
H2R 1V6
Shipping
To return your product, you should mail your product to:
Salon Cassiope
1001 Jean Talon East
Montreal, Quebec
H2R 1V6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Kind Regards,
VQ Ayurveda
1. Return Policy
Our return policy lasts 30 days.
If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To qualify for a return, the item must be unused, in the same condition as received, and in its original packaging.
A receipt or proof of purchase is required for all returns.
For hygiene and safety reasons, all Ayurvedic and cosmetic products cannot be resold once purchased, even if unopened or unused.
If a return is accepted as an exception, it must be requested within 30 days of purchase and will be subject to a 30% storage and handling fee based on the product’s value.
This fee covers inspection, hygiene control, storage, and the loss of resale condition.
Refunds will be issued using the same payment method as the original purchase.
No refunds will be issued after 30 days.
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2. Non-Returnable Items
• Gift cards
• Opened or used products
• Damaged or incomplete items not due to our error
• Items returned after 30 days
3. Refunds (if applicable)
Once your return is received and inspected, we will send you an email confirming receipt of the returned item and approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 30 days of approval.
Late or missing refunds:
If you have not yet received your refund, please check your bank account again, then contact your credit card company and your bank, as it may take several days before your refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please contact us at cassiope@saloncassiope.com.
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4. Sale Items
Only regular-priced items may be refunded.
Unfortunately, sale items cannot be refunded.
⸻
5. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at cassiope@saloncassiope.com and send your item to:
Salon Cassiopée
1001 Jean-Talon Est
Montréal, Québec
H2R 1V6
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